Cathy McLeod

Cathy McLeod has a strong background in IT support and management. Cathy started their career at Modatek Systems as a Help Desk Coop, where they provided support for office-related technology and performed basic Active Directory administration. Cathy then transitioned to a Help Desk Analyst role at the same company, where they continued to improve the user experience with internal systems.

In 2009, Cathy joined Xchange Technology Group as an IS Support Analyst, supporting global IT operations across multiple business units. Cathy also managed user accounts and computer creation and provided support for various software and hardware systems.

In 2012, Cathy became the Manager of Global Support at XTG, where they further expanded their responsibilities in overseeing global IT operations and managing user accounts and computer creation. Cathy also supported the systems administration team with server configuration and installation.

Cathy's next role was at Ethoca, where they initially served as an IT Team Lead before transitioning to Manager of Corporate IT. In these positions, they led the IT team and provided technical support and systems administration. Most recently, Cathy held the role of Lead Systems Support Engineer, Technical at Ethoca.

Throughout their career, Cathy has demonstrated expertise in IT support and management, with a focus on improving user experience and supporting various software and hardware systems.

Cathy McLeod attended Sheridan College from 2005 to 2007, majoring in Computer Science Technologist. Cathy obtained a certification in Microsoft 365 as a Modern Desktop Administrator Associate in November 2019 from Microsoft.