Kostas Bampasikas is an accomplished professional with extensive experience in customer experience and strategic insights. Currently serving as Director of Customer Experience at Etisalat UAE since March 2014, Kostas has a proven track record in the development and management of consumer strategies across both core telecommunications and digital business streams. Previous roles include Senior Manager of Strategy & Geo-marketing and various positions at TNS MENA and TNS Middle East, where responsibilities encompassed delivering strategic insights and managing marketing research solutions. Kostas holds a Doctor of Philosophy (Ph.D.) in Social Psychology from Aristoteleion Panepistimion Thessalonikis, an MSc in Research Methods in Psychology from the University of Bristol, a Bachelor’s Degree in Experimental Psychology from the American College of Greece, and a BSc in Economics from National and Kapodistrian University of Athens.