Mandi G.

Mandi G. has a diverse work experience spanning over two decades. Mandi currently holds the position of Director of Fraud Prevention at Etix, where they oversee the policies and procedures surrounding chargebacks and fraud prevention. Mandi has been with Etix since 2016, initially serving as a Fraud Prevention Manager and later transitioning to the position of Director of Training in 2007. In this role, they are responsible for implementing training programs for new and existing clients, utilizing various mediums such as in-person and virtual training, webinars, videos, and a knowledge base.

Prior to joining Etix, Mandi worked for the Carolina Regional Ticketing Association as a Co-Chairman from 2012 onwards. Mandi also worked in the fitness industry, holding the position of Certified Power Pilates Instructor since 2008.

In the past, Mandi gained valuable experience working at the City of Raleigh-Progress Energy Center as a Group Sales Manager, where they managed group ticket sales for Broadway touring productions and cultivated relationships with local and regional organizations. Mandi also organized group sales events and end-of-season parties.

Before that, they worked as the Box Office Manager at Alltel Pavilion at Walnut Creek, a 20,000 seat outdoor amphitheater. In this role, they were responsible for managing box office sales, coordinating with tour and band management, training ticket sellers, and ensuring smooth operations. Mandi also played a key role in implementing box office procedures and documentation and organizing a corporate Box Office Conference.

Prior to their position at Alltel Pavilion, Mandi worked at the RBC Center as a Box Office Supervisor from 1999 to 2001. Their responsibilities included supervising night-of-show ticket sales and assisting with customer service issues.

Overall, Mandi G. has extensive experience in fraud prevention, training implementation, ticket sales, and customer service management within the entertainment industry.

Mandi G. began their education journey at Wake Technical Community College in 1996, where they pursued an Associate in Arts degree. Mandi studied at the college for four years, completing their degree in 2000. Subsequently, Mandi enrolled at Strayer University in 1998 and pursued a Bachelor of Arts degree in Business Management. Mandi dedicated eight years to their studies at Strayer University, ultimately graduating in 2006.