Burcu Şahin

Burcu Şahin, MBA has extensive work experience in the telecommunications industry, having worked for the company Etiya since 2009. Burcu started as a Technical Team Lead and Project Manager, where they successfully managed various projects and coordinated activities with internal and external stakeholders. In 2011, they became a Project Manager, focusing on facilitating customer-centric Telco projects for TTNET. Their responsibilities included managing project processes, analyzing customer requirements, and preparing project progress reports. From 2014 to 2015, Burcu served as a Solution Manager, and later as a Senior Presales Solutions Manager, where they were responsible for leading customer discussions, developing pipeline, and creating solutions in areas such as CRM, cloud, and social media technologies. Prior to joining Etiya, they worked as a Business Analyst at Eczacıbaşı Topluluğu between 2005 and 2009. Overall, Burcu Şahin has a strong track record in project management, customer engagement, and solution development within the telecommunications industry.

Burcu Şahin, MBA attended Marmara University, where they completed their education. The specific degree and field of study are not provided. In addition to their university education, they have obtained multiple certifications throughout their career. These certifications include the Open Digital Framework from TM Forum in October 2022, Present with Impact from Dale Carnegie in August 2018, Spin Selling from Huthwaite International in July 2016, Business Development Manager from TM Forum in January 2012, Business Analyst Certification from CBAP in January 2011, Business Process Framework (eTOM) LEVEL-2 Certified from TM Forum in January 2011, Business Process Framework (eTOM) LEVEL-4 Certified from TM Forum in January 2011, Customer Experience Management (TM Forum) Certified from TM Forum in January 2011, Customer Experience Management - Workshop (TM Forum) Certified from TM Forum in January 2011, Frameworx LEVEL-2 Certified from TM Forum in January 2011, Information Framework (SID) LEVEL-2 Certified from TM Forum in January 2011, and ISTQB Foundation Level Certificate (Advanced Level Tester) from ISTQB - International Software Testing Qualifications Board in August 2009.