Client Success Manager

We in Etops are a very intensely cooperating team where every single person takes a complex responsibility for a client and/or projects from A-Z. Everyone in our team is key to our success - individually and as a team. Everyone matters. 

We are seeking a dynamic, professional, and personable Client Success Manager to join our team. In this role, you will play a pivotal part in ensuring exceptional client experiences and driving customer satisfaction.

Responsibilities:

• Promptly respond to client inquiries and address any issues raised, demonstrating a passionate understanding of customer problems and desired outcomes.

• Design and deliver product trainings, educational webinars, and comprehensive onboarding sessions for clients.

• Develop a deep understanding of our clients' business strategies to identify opportunities for cross-selling and upselling.

• Lead onboarding projects for new clients, meticulously planning, executing, and delivering on customer success milestones.

• Collaborate closely with cross-functional teams to effectively communicate customer needs and facilitate problem resolution.

• Create documentation, deliver presentations, and generate reports for project stakeholders.

Qualifications:

• Bachelor's degree or equivalent in Banking/Finance, Business Administration, or IT.

• 2-3 years of experience in a client-centric role at a B2B SaaS company.

• Proven ability to empathise with customer challenges and requirements.

• A team player with an entrepreneurial mindset, proactive attitude, resilience, and ability to work independently.

• Excellent interpersonal, verbal, and written communication skills.

• Fluent in German and English (both written and spoken); proficiency in French is advantageous.

• Industry-specific knowledge and/or project management experience are desirable.

• Strong organisational skills and the ability to manage multiple priorities effectively.

• Proficiency with B2B sales tools like HubSpot or similar platforms.

Why Join Etops?

✅ Be part of a purpose-driven company with a mission to empower individuals and businesses. 

✅ Collaborate with a diverse, talented team dedicated to innovation and excellence. 

✅ Get inspired by our international cooperation with teams in Switzerland, Germany, Slovakia and the Ukraine.

✅ Develop your skills and advance your career in a supportive and inspiring environment.

✅ Contribute to cutting-edge product and make a meaningful impact in the world of finance and technology. 

✅ Enjoy a flexible and inclusive work culture that values your well-being and work-life balance.

✅ Combine the experience working in modern offices with the possibility to work from home.

About us 

At Etops, we're on a mission to empower individuals and financial service companies through the transformative power of data and technology. We believe in building beautiful professional experiences, developer-friendly infrastructure, and cutting-edge AI tools that enable everyone to make smarter decisions and gain valuable insights.

We're excited to announce that we're expanding our team and currently have multiple exciting job openings. If you're passionate about innovation, data, and technology, and want to be part of a dynamic, forward-thinking company, we'd love to hear from you!

If you're ready to take your career to the next level and be part of a company that values your skills and aspirations, we'd love to have you on board. Don't miss out on this exciting opportunity to make a difference in the financial technology sector!