Claudia de Santis

Claudia De Santis has significant experience in the gaming and customer experience sectors, currently serving as Head of Gaming Integrations & Operations at Eurobet Italia since January 2019, where responsibilities include leading product strategy, managing supplier relations, and driving performance improvements. Prior roles at Eurobet Italia included Gaming Product Manager & Product Owner and Gaming Product Manager, focusing on the Belgian market and Bingo product strategy. At Paddy Power Betfair, Claudia contributed as Customer Experience Strategy Manager, devising strategic plans to optimize customer journeys, and held various roles focused on conversion planning, CRM, and operations. Earlier experience includes a Business Analyst position at Poste Italiane. Claudia holds a Mini MBA in Marketing and multiple degrees in engineering and computing from various institutions, including Università degli studi Roma TRE and Glyndŵr University.