Account Manager (renewals & Customer Success)

Who we are

What you will be doing

The Account Manager is responsible for (1) maintaining and growing our existing book of business, (2) build strong relations with new contacts at the local offices of a list of global subscribers, and (3) proactively providing support and leading with insights to embed Euromonitor as their key solution provider. This is a proactive, activity driven role where success is ultimately measured in activities completion rate and revenue growth. The Account Manager must be confident and self-motivated, and keen to work closely with clients and drive the commercial agenda.

This is a great opportunity for someone to influence the decision making and strategy of some of our biggest clients in the corporate space. 

How you'll be doing it

• Secure contract renewal and grow revenue for each client.
• Develop client relationships by:

• Understanding client's organisation, strategy, and priorities, through extensive mapping and strategic planning, growing a network of users, growing usage, successfully convey benefits of our products and Euromonitor's methodology and developing a partnership-style relationship
• Providing expert research support to all clients through detailed understanding of Euromonitor's product portfolio and research methodology
• Encouraging more usage/users and information sharing to allow more client participation in our research

• Provide support to your list of local and global accounts which include but not limited to:

• Solving queries
• Training users in-person and/or via online demonstrations
• Developing new users
• Collecting value stories
• Handling registration and solving login issues
• Cooperating with our Client Consultants to generate more consulting leads
• Working with our Client Consultants to upsell Passport product subscription

• Collaborate with industry teams by:

• Developing our product offering to meet the changing needs of our client base
• Leveraging research and industry expertise into the client base
• Effective internal coordination and willingness to learn from your management to identify gaps and development opportunities

What you’ll need

• A self-starter attitude who can work well within an ambitious and dynamic team
• Networking, strategic, and structured communication skills to uncover new opportunities and deepen client relationships
• Tenacity, drive, commercial awareness, persuasive and negotiation skills to progress and close deals
• To be target oriented with the ability to meet both revenue and activity target monthly and annually
• The ability to manage workload across all clients, balancing proactive commercial activities with reactive client support
• Excellent communication and presentation skills
• Right to work in Australia, role is based in Sydney

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