Jean-Francois Payton

Jean-Francois Payton has a diverse work experience in service design and transition management. Their most recent role is as the Service Design and Transition Lead at EBRD. Prior to that, they served as the Director of JFP Management Limited. Other notable positions include Senior Service Designer at both the Government Digital Service and the Department for Environment, Food and Rural Affairs. Jean-Francois has also worked as a Service Design & Transition Manager at Motorola Solutions, Service Transition Manager at Virgin Media, and Head of Cloud Delivery & Transition at UKCloud Ltd. Earlier in their career, they held leadership roles such as Head of Service Delivery and Transition EMEA at ShoreTel, Technical Services Director at Teneo, and Head of Technical Services EMEA/APAC at Rackspace.

Jean-Francois Payton attended Sheffield Hallam University from 1990 to 1994 and obtained a Bachelor's Degree in Business Studies, Computer Science, and Mathematical Modelling. Additionally, they have several certifications, including ITIL Service Operation, ITIL Service Design, ITIL Service Transition, ITIL Ver 3.0 - IT Service Management, PRINCE2, Management Development Diploma, and MCSE Microsoft Certified Systems Engineer. The specific dates of obtaining these certifications are not provided.