Sören van Rooijen

Sören van Rooijen has a diverse work experience spanning several companies and roles. Sören began their career in 2002 with an internship at Sif Group, where they focused on ITIL and system and network administration.

In 2002, Sören joined Teleperformance and held various positions over the years. Sören started as a Technical Support Engineer and later became a Second Level Technical Support Engineer. Sören then transitioned into management roles, serving as a Team Manager Operations and Business Unit Manager. Sören eventually became an EMEA Account and Service Delivery Manager and, most recently, an EMEA Senior Client Services (Customer Success) Manager.

Currently, Sören is employed at EVBox, where they have held multiple managerial roles since 2021. Sören started as a Manager Customer & Partner Support and then became a Manager Service Excellence. In January 2023, Sören was promoted to the position of Customer Excellence (Experience) Manager.

Throughout their career, Sören has gained extensive experience in customer support, service delivery, and client services across various industries.

Sören van Rooijen's education history includes earning an Associate Degree in Information and Communication Technology from Zuyd University of Applied Sciences (previously known as Zuyd Hogeschool) from 2000 to 2002. In addition to their degree, Sören has obtained various certifications throughout their career. These certifications include a Lean Six Sigma Black Belt from The Knowledge Academy, obtained in February 2023; "Building Relationships While Working from Home," "Dealing with Microaggression as an Employee," and "Developing Your Emotional Intelligence," all obtained from LinkedIn in May 2021; a Lean Six Sigma Green Belt Certification from COPC Inc., obtained in December 2019; a Lean Six Sigma Yellow Belt from COPC Inc., obtained in October 2019; COPC Best Practices for CX Operations v.6 from COPC Inc., obtained in December 2018; a COPC Certified Registered Co-ordinator from COPC Inc., obtained in April 2010; and a Microsoft Certified Professional from Microsoft, obtained in April 2005.