Patrick Muns

Patrick Muns has a diverse work experience spanning several companies and roles.

From 2023 onwards, they worked at EVBox as the Director Support & Digital.

Prior to that, they held a role at Navan as the Senior Director Travel Experience Strategy & Operations from December 2021 to February 2023. In this position, they led a team of 15 professionals and focused on implementing the company's Travel Experience strategy, managing organizational change, and optimizing operations. Patrick also accomplished key deliverables such as integrating an acquired company, launching a white label offering in partnership with LHG, and redesigning the service offering with clear product communication.

Before that, at TripActions, Patrick worked as the Director Travel Experience EMEA, L&D and Workforce Management from December 2020 to December 2021. In this role, they led a team of 60 travel agents and oversaw a group of 30 professionals in learning and development and workforce management. Patrick implemented a new Business Operating Model (BOM) that drove higher efficiency and reduced costs as a percentage of revenue. Additionally, they held the position of Head of Operations EMEA from November 2018 to December 2020, where they managed a 30-person sales, marketing, and customer success team and developed operational frameworks to support the Go-to-Market plan for the EMEA region.

From 2017 to 2018, Patrick worked at Netflix as an Operations Manager, responsible for implementing a robust EMEA operation, managing a team of support agents, and promoting a positive and inclusive work environment.

Prior to that, they worked at RBS International from 2011 to 2017, holding various roles such as CPB Head of Customer Service Management, Vice President, CIB Manager Customer Service UK & Ireland, Manager Client Service Luxembourg, Senior Customer Service Representative Banks & Brokers, and Client Service Representative. In these roles, they led teams, ensured optimized customer experiences, and implemented efficiency initiatives.

Overall, Patrick Muns has extensive experience in leadership, operations management, customer service, and strategy implementation in various industries.

Patrick Muns attended Inholland University of Applied Sciences in Diemen from 2004 to 2009. Patrick pursued a degree in Applied Sciences Leisure Management during this time. Additionally, they studied at Vancouver Island University from 2006 to 2007, where they completed a Bachelor's degree in Tourism.