Katie Knight

Katie Knight has a diverse work experience spanning over 13 years. Katie began their career in 2007 as a Customer Service Representative at Westpac. Katie then worked as a Retail Sales Associate and Theatre Host at Grouse Mountain in 2009. From 2010 to 2011, they worked as a Rental Technician and Office Assistant at Resorts of the Canadian Rockies. In 2011, they joined Mantra Group as a Reservations and Central Reservations Support Consultant.

In 2013, Katie became a Training, Support & Implementation Specialist at NewBook PMS. Katie then worked at Spicers Retreats from 2015 to 2019, initially as a Reservations Consultant and Systems Coordinator, and later as a Systems Coordinator.

In 2019, they joined RoomKeyPMS as a Client Software Support Specialist. Katie continued their career at Event Temple from 2020 to present, starting as a Customer Success Advisor and progressing to the role of Senior Customer Advisor. Currently, they hold the position of Customer Success Operations Specialist at Event Temple.

Throughout their career, Katie has gained extensive experience in customer support, technical issue resolution, training, documentation, and project management. Katie has also demonstrated leadership skills and is adept at managing department-wide initiatives and goals.

Katie Knight's education history begins with their attendance at Elanora State High School. Although the exact start date is unknown, they completed their studies there in 2002. No specific degree or field of study is provided. Additionally, Katie has obtained several additional certifications throughout their career. In December 2018, they completed the "TOURISMx: Tourism and Travel Management" program offered by edX. In April 2018, they earned a "Certificate in Yield Management Foundations (Hospitality)" from ARMA - Revenue Management Association. Most recently, in February 2019, they completed the "Star Anise Leadership Program" offered by Spicers Retreats.