Shannon Leak

Shannon Leak has extensive experience in various roles, starting in 2007 with TD Canada Trust, where they worked as a CSR and later as a Customer Relations Coordinator. Shannon addressed client inquiries, proposed suggestions, and maintained ongoing relationships. In 2011, they became the Operations Manager at Knock On Wood, where they provided daily operational support and managed accounts payable/receivable. From 2013 to the present, they have been the Social Media Manager at SLeak Social Media Management, where they managed clients' online presence and engaged with followers. In 2015, they worked as a Festival Coordinator at a Company of Fools, providing administrative support and managing the website. From 2016 onwards, they joined Events.com as a Senior User Success Manager and later as a Customer Success Support, where they supported new business onboarding, resolved technical issues, and ensured exceptional client service. In summary, Shannon Leak has a diverse range of experience in customer service, operations management, social media management, and event support.

Shannon Leak attended Algonquin College of Applied Arts and Technology from 2007 to 2011, with a focus on Advertising. Prior to that, Shannon attended Carleton University from 2001 to 2005, earning a Bachelor of Arts degree in Film Studies. In addition, Shannon obtained a certification in Social Media Management from the University of Waterloo in May 2014.