Ann Flores Harrison

Senior Customer Success Manager, Strategic Accounts at EVERFI

Ann Flores Harrison has a diverse work experience spanning several industries. Ann is currently working at HubSpot as a Principal Customer Success Manager, a role they started in March 2022. Prior to this, they held the position of Senior Customer Success Manager at HubSpot, starting in October 2019.

Before joining HubSpot, Ann worked at EverFi as a Senior Customer Success Manager for Strategic Accounts. Ann also served as an Associate Director of Partner Services at EverFi, where they managed the success and growth of over 80 mid-market customers, developing account strategies, managing implementation, and delivering annual customer retention objectives. Their tenure at EverFi lasted from September 2014 to December 2016.

Ann's professional journey also includes roles at Brand Networks, where they worked as a Senior Account Manager and an Account Manager. At Brand Networks, they helped develop and project manage social media strategies for clients and grew strategic client relationships. Their experience at Brand Networks lasted from May 2012 to August 2014.

Furthermore, Ann has worked as a Marketing Associate at Eduventures, a research and consulting firm specializing in higher education. Ann joined Eduventures in April 2010 and left in May 2012.

Earlier in their career, Ann gained valuable experience at the Boston Madison Square Garden Club as a Client Representative. Ann supported client services, provided customer service support, and consulted with clients and the client services team from September 2009 to August 2010.

In addition to their professional roles, Ann had marketing internship experiences at The Second Glass and Clear Channel in 2008 and 2007, respectively.

Ann Flores Harrison attended Boston College from 2005 to 2009, where they earned a Bachelor of Arts degree in Communications. In 2008, they also had the opportunity to study abroad at John Cabot University in Rome, Italy, focusing on Mass Communication/Media Studies.

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Timeline

  • Senior Customer Success Manager, Strategic Accounts

    January, 2017 - present

  • Associate Director Partner Services

    September, 2014

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