Colleen M.

Colleen M. has a diverse work experience spanning over a decade. Colleen recently worked at EVERFI, starting in March 2018 as the Director of Customer Success Operations. In January 2020, they were promoted to Director of Customer Experience and then further promoted to Senior Director in April 2020. Prior to EVERFI, Colleen worked at The Advisory Board Company from June 2010 to March 2018. During their time there, they held various roles including Senior Manager of Operations, Associate Director of Strategy & Operations, and Senior Associate of Member Services. Colleen also gained experience as an Administrative Intern at Pesner, Kawamoto, Conway, PLC in June 2009.

Colleen M. attended James Madison University from 2005 to 2009, where they obtained a Bachelor of Arts degree in Corporate Communications. Colleen also pursued a minor in Music Industry during their time at the university. In February 2020, they obtained a certification in Customer Experience: Journey Mapping from LinkedIn.