Mandy Graves is an experienced professional in customer systems support and delivery, currently serving as the Director of Customer Systems Support & Delivery at Evergy since September 2021. With a career spanning over two decades, Mandy has held various leadership roles at KCP&L, including Sr Manager of CIS Support and Billing Services Supervisor, where responsibilities included supervising teams of customer service representatives and monitoring performance metrics. Prior experience also includes managerial and quality assurance positions at KCP&L and Aquila, where Mandy developed and implemented quality programs and supervised call center operations. Mandy holds an Associate degree in Occupational Therapy from Penn Valley Community College.
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