Safa Baccara

Safa BACCARA is an experienced IT professional currently serving as an IT-Helpdesk Technician at everience GmbH since September 2019, where responsibilities include addressing user-reported issues, managing incident resolution, and participating in operational improvements and statistical analysis. Previously, Safa worked at SPB Group from September 2016 to September 2019 as a Gestionnaire D’assurance, handling incoming and outgoing calls, providing information on insurance policies, processing claims, and managing administrative tasks related to claims. Additionally, experience as a Conseiller Clientèle at Mezzo Tunis from July 2015 to June 2016 complements a solid foundation in customer service. Safa holds a Licence fondamentale en informatique et multimédia from Institut Supérieur des Arts Multimédia de la Manouba (ISAMM) and a Baccalauréat from Lycée 7 avril 1943.