Navpreet Kaur Tour

Navpreet Kaur Tour has a strong background in operations, training, quality assurance, and project management within the customer service industry. Navpreet Kaur most recently served as the Director of Operations Excellence at Everise, where they oversaw technical projects and ensured alignment with product health and strategy. Prior to that, Navpreet held the role of Manager II of Training & Quality at Concentrix, where they provided coaching and feedback to advisors and leadership and delivered training for internal staff and partners. Navpreet Kaur also has experience as a Senior Manager of Quality Assurance at TTEC, where they led oversight of performance and functionality, managed the implementation of the Customer Experience Model, and spearheaded the development of strategic plans.

Navpreet Kaur Tour has a Master of Management degree in Business Administration and Management from the University of the Philippines. Prior to that, they completed their Bachelor of Science degree in Marketing/Marketing Management from St. Scholastica's College, Manila. Navpreet also holds additional certifications, including Salesforce Certified AI Associate from Salesforce, Certified ScrumMaster (CSM) from Scrum Alliance, and Lean Six Sigma Yellow Belt Certification from TTEC.