Paola Serrao

Paola Serrao currently serves as Onboarding Manager at Everli since April 2021, overseeing the onboarding process, including configuration, training, and technical problem resolution, while measuring customer experience through metrics and documenting best practices. Previously, Paola worked as Operations Manager at Greystar from June 2016 to January 2021, managing services for a portfolio of homes valued at an average of 25 million dollars and ensuring exceptional hospitality for both owners and guests. Prior experience includes serving as Operations Manager at CLOTHO from 2005 to 2012, where project management supported the implementation of an enterprise-wide system to improve efficiency, and as Quality Assurance Analyst at eBay Inc from 2000 to 2005, contributing as a QA tester on development projects. Paola holds a Bachelor's degree in Business Administration and Management from Edinburgh Napier University and has pursued various educational qualifications, including fashion design and interior design.