Caroline Kutek

Caroline Kutek is an experienced communications strategist and customer operations professional currently serving as the Executive Escalations Manager at Evolve since March 2021. With a strong background in crisis management and operational enhancement, Caroline has successfully optimized escalation protocols while fostering impactful change. Prior roles include Trust & Safety Advisor at Evolve, where Caroline provided supportive guidance to guests during sensitive situations, and Front Desk Manager at Movement Climbing + Fitness, where team mentorship and customer service were prioritized. Additional experience includes event coordination at metroConnections, content creation at MAK Media, and training in sales and management at Hertz. Caroline holds a Bachelor of Business Administration in Management and Leadership, and a degree in Communications and Journalism, highlighting a well-rounded skill set in both operational effectiveness and communication.