Hien Nguyen

Hien Nguyen has an extensive work experience in sales operations and CRM strategy. They began their career in 2005 at Abacus as a Business Analyst and Systems Analyst, handling tasks such as sales performance reports and commission administration. In 2008, they worked at Epsilon Data Management as a Business Systems & Process Lead, overseeing the migration of a company-wide CRM project. From 2009 to 2012, Hien held various roles at Thomson Reuters, including Manager of Sales Operations and Director of Healthcare Sales Operations. During this time, they implemented strategic initiatives and collaborated with different teams to enhance sales processes. Later on, they joined Quantros as a Principal Sales Operations Analyst, focusing on planning, forecasting, and process improvements. Hien also worked at Edifecs as a System Enhancement Project Manager, contributing to the advancement of Salesforce usage within the organization. Most recently, they have been employed at IBM since 2016, serving as a Senior Sales Operations Analyst and then as a Senior CRM Strategy Analyst. In these roles, they provided Salesforce expertise, created automated reporting systems, and facilitated Agile processes. Currently, Hien holds the position of Director of Sales Operations at Evolve, where they oversee sales operations for the company.

Hien Nguyen holds an MBA in Information Systems & Technology Management from the University of Colorado Colorado Springs, which was obtained from 2001 to 2003. Prior to that, Hien earned a BA in Economics with a Business Emphasis from the University of Colorado Boulder, completing this degree from 1998 to 2001. Additionally, Hien has attained a Salesforce Certified Administrator (SCA) certification, details of which such as the month and year obtained are not provided.