Jessica McMaster

Senior CX Lead at EvolveYou

Jessica McMaster has a diverse work experience spanning over many years. Jessica'smost recent position is as a Customer Experience Lead at EvolveYou, a role they have held since November 2021. Prior to that, they worked as a Social Community Executive at EvolveYou from November 2020 to November 2021.

Before joining EvolveYou, Jessica worked at De Vere, starting in 2016. Jessica'sroles at De Vere included Sales Researcher from April 2019 to October 2020, Conference and Events Coordinator from October 2018 to April 2019, Duty Manager from January 2018 to October 2018, and Graduate Management Trainee from August 2016 to January 2018.

Jessica also has experience in the retail and hospitality industry, having worked as a Sales Advisor at River Island in 2016, a Waitress at Bill's Restaurants from July 2014 to May 2015, and an Associate at JD Wetherspoon from July 2013 to September 2014. Jessica started their career as a Waitress/Bartender at La Tavola Calda from September 2008 to May 2013.

Throughout their career, Jessica has gained expertise in customer experience, sales, event coordination, and team management.

Jessica McMaster attended Norwich University of the Arts from 2013 to 2016, where they obtained a Bachelor's Degree in Illustration. Prior to that, they attended King Edward VI Sixth Form from 2010 to 2013, although no degree or field of study information was provided for that period. In terms of additional certifications, Jessica obtained the BIIAB Level 2 Award for Personal License Holders from Milton Keynes Council in July 2017. Jessica also completed the Fire Warden / Fire Marshall Training Programme from DjB Training & Development Ltd in May 2017. Jessica achieved beginner fluency in French and Spanish through the Duolingo language learning platform in May 2016. Additionally, they obtained a Grade 5 Violin certification from ABRSM in April 2011. In September 2020, they completed the Google Analytics for Beginners course offered by Google Analytics Academy. Lastly, in October 2019, Jessica obtained the TQUK Level 3 Award in First Aid at Work (RQF) from The Training Co.

Links

Previous companies

River Island logo

Timeline

  • Senior CX Lead

    January 1, 2024 - present

  • Customer Experience Lead

    November, 2021

  • Social Community Executive

    November, 2020

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