Energy and Water Ombudsman (Victoria) (EWOV)
Catherine Wolthuizen serves as Ombudsman and Chief Executive Officer at the Energy and Water Ombudsman (Victoria) since October 2022. Wolthuizen is also a Board Member of the Victorian Legal Services Board and Commissioner since December 2017 and a Member of the ASIC Consultative Panel since October 2020. Previously, Wolthuizen held various roles, including Panel Member at the Australian Financial Complaints Authority from June 2016 to September 2022, Board Director at the Telecommunications Industry Ombudsman from February 2020 to August 2022, and Chair at the Consumer Policy Research Centre from November 2017 to August 2022. Wolthuizen was involved with the Economic Abuse Reference Group as Chair from April 2017 to August 2020 and as a Member from 2020 to 2022, and served as Customer Advocate at National Australia Bank from July 2016 to August 2022, as well as Ombudsman and Head of Market Affairs at the Financial Ombudsman Service from April 2012 to January 2018. Education includes a BA(Hons)/LLB from Monash University.
This person is not in any teams
Energy and Water Ombudsman (Victoria) (EWOV)
Fair, Free, Impartial, Independent. EWOV investigates and resolves disputes between Victorian consumers and their energy and water companies, fairly and impartially. Opened in 1996 as Australia’s first electricity Ombudsman, EWOV is an external dispute resolution scheme operating independently on an industry-based Ombudsman model. EWOV is not a customer or industry advocate. It is not a government body or an industry regulator. It is a free service for Victorian energy and water customers. With almost two decades and over 550,000 cases handled, EWOV's experience and understanding of the energy and water industries is extensive and embedded in its processes.