Orit Gilad

Orit Gilad is an experienced professional in customer success and operations, currently serving as Senior Manager of Customer Care Operations at Ex Libris since April 2023. With a background spanning multiple industries, Orit has held key roles including Global Customer Success Operations Manager at Radware and Team Leader for Customer Success & Sales Operations at Ceragon Networks. Orit's expertise encompasses developing strategies, managing operations, and driving process improvements to enhance customer experiences. Prior experience includes project management in global sales at Alpha-Bio Tec and a managerial position in retail sales at Elie Tahari. Orit's educational credentials include a Master’s Degree in Public Policy and Management from Ben-Gurion University of the Negev and an Academic Certification in the Directors Course from Bar-Ilan University.