Ex Libris
Orit Gilad is an experienced professional in customer success and operations, currently serving as Senior Manager of Customer Care Operations at Ex Libris since April 2023. With a background spanning multiple industries, Orit has held key roles including Global Customer Success Operations Manager at Radware and Team Leader for Customer Success & Sales Operations at Ceragon Networks. Orit's expertise encompasses developing strategies, managing operations, and driving process improvements to enhance customer experiences. Prior experience includes project management in global sales at Alpha-Bio Tec and a managerial position in retail sales at Elie Tahari. Orit's educational credentials include a Master’s Degree in Public Policy and Management from Ben-Gurion University of the Negev and an Academic Certification in the Directors Course from Bar-Ilan University.
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Ex Libris
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Ex Libris, Part of Clarivate, is a leading global provider of cloud-based solutions for higher education and research. Offering SaaS solutions for the management and discovery of the full spectrum of library and scholarly materials, as well as mobile campus solutions driving student engagement and success, Ex Libris serves thousands of customers in 90 countries. Dedicated to developing the market's most inventive and creative solutions, Ex Libris leads the way in defining and designing efficient, user-friendly products that serve the needs of academic research and teaching institutions and academic, research, and national libraries today, and enabling them to transition into the future. The company's solutions are being used by over 5,000 establishments worldwide. The company provides services in over 20 languages, in 90 countries, in 6 different continents. Ex Libris's headquarters, research, development and support centers are located in Jerusalem and the company has subsidiaries around the world. For further information Hello.Exlibris@clarivate.com