Maria Caroline de Souza

Maria Caroline de Souza is an experienced professional in the hospitality and customer support sectors, currently serving as a Service Delivery Coordinator and previously as a Service Assurance Coordinator at EXA Infrastructure. Maria has held various roles such as PST Analyst at Accenture and Quality Lead at TELUS International Ireland, where contributions included enhancing the quality process and customer satisfaction within a cryptocurrency company. With a solid foundation in hospitality management, including positions as a Receptionist at Cassidy's Hotel and Junior Stateroom Steward with Norwegian Cruise Line, Maria has honed skills in customer service and team leadership. Maria's educational background includes a Post Graduation in Hospitality Management and Tourism, along with a Bachelor's degree in Tourism.