Yves Van Dorsselaer

Yves Van Dorsselaer is a seasoned professional with extensive experience in customer experience and project management. Currently serving as Managing Director for excap BE since December 2017, Yves leads the company's operations in Belgium and Luxembourg, specializing in Mystery Shopping and Customer Journey Management. Prior experience includes roles at GfK, such as Manager and Head of Project Management, where responsibilities encompassed overseeing project management divisions, operations management, and business development. Yves has also held positions at Information and Data and Nationaal Instituut voor Dataverzameling, contributing substantial expertise in field supervision and data collection. Yves holds a Master's degree in Sociology from the University of Antwerp, completed in 2000.