David Trotta

David Trotta is a seasoned professional with extensive experience in IT service management and project management. Currently serving as a ServiceNow Engineer and Incident Problem Change Manager at Excellus BCBS since March 2017, David facilitates outage bridges among cross-functional teams to resolve major incidents and maintain system uptime SLA targets. Prior to this, David managed client relationships and service desk support as a Service Manager at Unisys and led the deployment of Windows 7 as an IT Project Manager. David's earlier roles included managing a global IT service desk at Level 3 Communications / Global Crossing and creating technical documentation as a Sr. Technical Writer at Frontier Communications.