Kelly Gomez

Kelly Gomez is an accomplished Customer Experience Manager at Excellus BCBS since January 2022, leveraging a deep understanding of customer needs through human-centered design principles to enhance stakeholder experiences. Previously, Kelly held various roles, including Resident Engagement & Communications Coordinator at The Osborn, where responsibilities included program promotion and community engagement, and Marketing Coordinator at IvyRehab Network, focusing on promotional material distribution and branding. Kelly's early career includes serving as Assistant Director/Head Teacher at Huntington Learning Center, overseeing educational operations and staff management. Kelly holds a Bachelor of Arts in English and Communications from the State University of New York College at Potsdam.