Jada Swendsen

Jada Swendsen currently serves as the Associate Manager of Customer Advocacy at Podium, where responsibilities include managing a team of 10 support specialists, onboarding new team members, writing training materials on Salesforce best practices, and leading quality assurance audits. Notable achievements include facilitating five internal promotions and serving as the main point of contact for escalations. Prior to Podium, Jada held positions such as Enterprise Product Specialist and Technical Support Specialist at Kelly, Account Manager at Ian Zurek Landscaping, Transfers Admission Coordinator at Atrium Health, and Client Services Coordinator at Child and Family Development. Jada's educational background includes a degree in Interdisciplinary Studies with a focus on Human Resources and Workplace Development from the University of Arkansas, complemented by certification as a nursing assistant from Parkland College.