Hardik Joshi

Hardik Joshi is a dedicated professional in customer success and process automation, currently serving as Assistant Manager Customer Success at eXchange1 since April 2025. Prior experience includes roles as Team Lead Process Automation at CIFDAQ, where responsibilities encompassed CRM and social listening tool integration, team management, and automation initiatives. A notable tenure at CoinDCX involved positions as Sr. Executive in customer experience product support and Customer Success Expert. Previous roles include Customer Service Support Manager at Bitex Worldwide, Customer Service Executive at Capita India, and Contact Centre Advisor at Jio. Hardik's educational background includes studies at Kendriya Vidyalaya.