Arul Thakkar

Arul Thakkar is an experienced professional with a diverse background in product management, business analysis, and customer experience. Currently serving as Principal Product Manager for Digital Support Services and Customer Experience at Exelon since November 2019, Arul previously held the position of Senior Business Analyst focusing on Customer Insights at the same company. Prior to Exelon, Arul worked at Microsoft as a Senior Technical Business Analyst, overseeing network performance for Nokia Browser operations globally. Arul's career also includes significant roles at Motorola Mobility, where responsibilities spanned from analyzing product behavior to managing help desk support for new product launches. Earlier experience includes positions as Contact Center Manager at NORC and Call Center Manager at Teleperformance, demonstrating strong leadership and operations management skills. Arul holds a Bachelor of Science in Commerce & Economics from AJ College in Mumbai and is certified in Six Sigma from Motorola University.