Mark Hiseman

Mark Hiseman has a diverse work experience in the telecom industry, spanning over two decades. Mark has held various roles in companies such as EXFO, Intent HQ, NTT DATA UK, Informatica, Tektronix Communications, Arantech, Agilent Technologies, and Orange UK.

In their most recent role as the Director of Service Assurance Strategy & Platforms at EXFO, Mark is responsible for defining the strategy and product development of the EXFO Adaptive Service Assurance Platform.

Prior to that, they worked at Intent HQ as a Customer-centric AI Specialist, where they utilized telco data to create enriched customer profiles for better engagement and service.

At NTT DATA UK, Mark worked as a Technical Consultant and Director, leading telecom projects and focusing on predictive analytics for customer care improvement.

During their time at Informatica, Mark served as an Industry Consultant for telecoms and media, driving sales and partnerships for the company's data solutions portfolio.

At Tektronix Communications, Mark held multiple roles such as Business Development Manager, Principal Solutions Specialist, and Global CEM Solution Consultants Manager. Mark played a key role in driving sales and generating leads in customer experience and data enablement areas.

Before that, Mark worked at Arantech as the Head of Technical Sales Worldwide and later as the Technical Director for EMEA & LATAM, responsible for presales activity and managing a team of consultants.

Mark started their career at Agilent Technologies, where they worked as a Senior Solution Consultant and an Industry Consultant, specializing in OSS solutions for fixed and mobile networks.

Prior to their telecom career, Mark worked at Orange UK as an International Roaming Manager, overseeing the performance of roaming services across multiple networks.

Overall, Mark Hiseman's work experience reflects their expertise in telecom, customer experience, data solutions, and technical sales.

Mark Hiseman obtained a Bachelor's Degree in General Business Studies from the University of the West of England. Mark attended the university from 1993 to 1999.