Mir Faheem

Mir Faheem is an experienced customer service professional currently serving as the Head of Customer Service at Exide Industries Limited since September 2014, where responsibilities include managing a team of over 100 personnel, overseeing area service vendors, warranty management, and home service operations related to inverter batteries. Mir Faheem has expertise in SAP field management and various software tools such as SAP C4C, SAP WMS, Renaissance, and Salesforce. Prior to this role, Mir Faheem was a Service Manager at Micro PC Tech from September 2012 to August 2014, focusing on warranty management systems and SAP production. Mir Faheem holds a Bachelor of Technology in Electrical, Electronics, and Communications Engineering from Kurukshetra University, completed in August 2012.