Kathleen Welday

Kathleen Welday currently serves as Vice President, Account Executive for Property and Casualty Insurance at EXLService.com, a position held since April 2016. Prior to this role, Kathleen held several significant positions at CNA Insurance from 2000 to 2016, including Vice President of Claim Operations & Support, where leadership extended over 334 employees and involved establishing strategic direction for various claim business units. Kathleen also served as Assistant Vice President of Human Resources, Talent Development, focusing on enterprise learning solutions, and as Director of the Knowledge & Learning Group, where a three-year strategic learning plan was developed for a large department. Kathleen began her career at Fireman's Fund Insurance Company, working as Claim Product, Training & Change Manager. Educational qualifications include a Bachelor of Science in General Management with a special emphasis in Marketing from Purdue University Daniels School of Business and a Certificate in the Advanced Leadership Program from Northwestern University's Kellogg School of Management.