Chessa Amor Delgado

Chessa Amor Delgado has a diverse work experience, starting in 2014 as a Customer Service Representative at ePerformax Contact Centers & BPO. CHESSA AMOR then worked as a Performance Analyst, ensuring that agents followed standard procedures and providing recommendations for service improvement. Later, they served as a Customer Service Team Lead, maintaining SLA adherence, handling escalations, and conducting supervisory calls.

In 2020, Chessa joined JPMorgan Chase & Co. as an Account Specialist, specializing in consumer banking and providing various customer service tasks, such as checking balances, waiving fees, initiating chargebacks, reporting fraud, and redeeming rewards.

In 2021, they moved to TDCX as an Account Specialist, where they worked with a prominent payment processor. CHESSA AMOR'sresponsibilities included account verification troubleshooting, guiding the disputes process, providing recommendations based on business models, and minor API and coding troubleshooting.

Currently, Chessa is a Customer Support Executive at Exness, starting in 2022.

Chessa Amor Delgado completed a diploma in Computer Secretarial at Bohol Island State University from 2006 to 2008.