Crescenta Colaco Cardoz

Crescenta Colaco Cardoz has a diverse work experience. They started their career as an intern at Thomas Cook India Limited in 2016, where they handled bookings for tour packages, prepared documents for visa arrangements, coordinated with customers for visa appointments, and documented customers in the visa department of leisure travel outbound. They continued their internship at the same company in 2018, where they performed similar tasks.

In 2018, Crescenta worked as a Sales and Operations Executive at Countryside Adventure Holidays Pvt. Ltd. In this role, they created and updated the company's Standard Operating Procedures, checked the allergy ratios of participants and arranged separate meals for clients with allergies, segregated the male to female ratios, and managed the preparation and expiration dates of the medical kit.

From 2020 to 2022, Crescenta worked as a Customer Support Specialist at Citi India. They listened to customers' queries and complaints, provided solutions according to the company's guidelines, raised disputes for unauthorized credit card transactions, handled credit card payment decline issues, and coordinated with the fraud analyst team.

Currently, Crescenta is a Customer Service Specialist at Exness, starting in 2022. No end date is provided for this role, indicating that they are currently employed.

Crescenta Colaco Cardoz's education history begins with their attending St. Agnes High School, Byculla from 1998 to 2011, where they obtained their SSC degree. Crescenta then went on to pursue a Bachelor of Science (BS) degree in Geology/Earth Science, General from St. Xavier's College, which they completed from 2014 to 2016. Afterward, Crescenta enrolled in St. Xavier's College again, this time studying Bvoc Tourism from 2016 to 2018, specializing in Tourism and Travel Services Marketing Operations.

In terms of certifications, Crescenta obtained the Standard - CPR / AED / First-Aid Certification Course from St. John Ambulance First Aid industry training & Health in November 2018. More recently, they have acquired several certifications from LinkedIn, including Administrative Professional Foundations, Administrative Professional Tips, Asserting Yourself, an Empowered Choice, Balanced Scorecard and Key Performance Indicators, Business Etiquette: Phone, Email, and Text, Communication Foundations, Enhance Your Productivity with Effective Note-Taking, Leadership Tips, Tactics, and Advice, Learning Excel Desktop (Office 365/Microsoft 365), Learning Outlook Desktop (Office 365/Microsoft 365), Learning PowerPoint Desktop (Office 365/Microsoft 365), Learning Word Desktop (Office 365/Microsoft 365), Power BI Essential Training, Python Essential Training, Retail Sales Management, SQL Essential Training, SQL for Data Analysis, and Time Management Fundamentals.