Julieth Christopher Mgonja

Global Regional Operations Trainer at Exness

Julieth Christopher Mgonja has a diverse work experience spanning various industries. Julieth Christopher started their career as a Short-Term Japanese Teacher Assistant at the United States International University - Africa in 2014, where they taught and reviewed lessons, created quizzes and assignments, and guided transfer students for a short period.

In 2017, they worked as a Freelance Translator at Dar Creators, where they skillfully translated documents between English and Swahili. Julieth Christopher also demonstrated proficiency in using terminologies in social awareness creative circles and consistently met deadlines for document delivery.

From 2018 to 2020, Julieth worked as a Customer Solutions Associate at Branch International. In this role, they took ownership of customer problems, resolved customer questions through chat in a considerate and timely manner, and contributed to Buddy Learning and Training of New Associates. Julieth Christopher also planned video tutorials for quick reference on standard operating procedures.

Currently, they are employed at Exness since 2021. Julieth Christopher'sroles include being a Global Regional Operations Trainer and a Customer Support Executive - Swahili. As a Customer Support Executive, they processed client requests, solved issues through various channels, escalated issues when necessary, and provided updates to clients on their request status.

Overall, Julieth Christopher Mgonja has gained valuable experience in customer service, training, translation, and teaching throughout their career.

Julieth Christopher Mgonja pursued their higher education from 2012 to 2016 at the United States International University - Africa. During this period, they focused their studies on Criminal Justice Studies. The information does not mention whether they obtained a degree or any specific field of study within Criminal Justice.

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Timeline

  • Global Regional Operations Trainer

    January, 2023 - present

  • Customer Support Executive Swahili

    June, 2021