Myra Mitha

Myra Mitha has a diverse work experience spanning various roles and industries. Myra currently serves as a Senior Chatbot Interaction Designer (Squad Lead) at Exness since December 2022. In this role, their responsibilities include identifying use cases for conversational experiences, building answer flows, optimizing chatbot performance, scripting content, managing localization, and analyzing chat transcripts for improvement opportunities.

Prior to their current role, Myra worked as a Chatbot Interaction Designer at Exness from May 2021 to December 2022. In this role, they trained and optimized chatbot models, updated and analyzed chatbot performance, coordinated localization efforts, and reported on self-service performance and user intents.

Before joining Exness, Myra worked as a Freelance Writer at In Real Life (IRL) Malaysia from July 2020 to August 2021. Myra also served as a Freelance Writer at FACT Software Group from February 2021 to May 2021 and at ibMedia Pte. Ltd. from June 2019 to February 2021.

Myra has also gained experience as a Conversational UX Copywriter at Jirnexu from August 2018 to July 2020. Additionally, they worked as a Freelance Writer at BONIA Corporation Berhad in August and September 2019.

Prior to these roles, Myra held the position of Assistant Content Manager at EasyUni.com from August 2017 to July 2018. In this role, they led the content department, managed a team, achieved record numbers in social media marketing, and conducted SEO optimization.

Myra has also worked as a Freelance Writer at Asia Luxe Living, Observer+, and Ice Cube Marketing in 2017.

Myra Mitha has a diverse education history. Myra began their high school education at Convent of Jesus & Mary, where they studied from 1997 to 2008. Myra then attended Karachi Grammar School for a brief period from 2008 to 2009. Following that, they enrolled in Tanarata International School and completed their IGCSE O Levels from 2009 to 2010.

Myra's academic journey continued at Methodist College Kuala Lumpur, where they pursued their Edexcel A Levels from 2010 to 2012. Myra then advanced their studies at the University of Nottingham, where they earned a Bachelor's Degree in International Communication Studies with English Language and Literature from 2013 to 2016.

In addition to their formal education, Myra Mitha has obtained various certifications to enhance their professional skills. Myra completed courses such as "Customer Service Using AI and Machine Learning" and "Designing AI Assistants" from LinkedIn and the Conversation Design Institute respectively in August 2023. Myra also obtained certifications like "Digital Transformation 2023 - Masterclass" from Udemy. Myra's dedication to continuous learning is evident through their pursuit of certifications in a range of topics, including customer service, knowledge management, Agile project management, Lean Six Sigma, and blockchain.

Moreover, Myra has acquired practical skills related to Salesforce administration and development. Myra completed courses like "ChatGPT chatbot for Salesforce Admin and Developers Chat GPT" and "Build a Chatbot on Salesforce using Einstein Bots" from Udemy. Additionally, they earned badges from Salesforce Trailhead, including those focused on Apex Basics for Admins, Build an Einstein Bot, Einstein Article Recommendations for Service, Einstein Bots Basics, and Reports & Dashboards for Lightning Experience.

Overall, Myra Mitha's education history showcases a commitment to their academic and professional growth, with a blend of formal education and targeted certifications.