Thomas Scalzo

Thomas Scalzo is an experienced customer service and team management professional with a solid background in various industries. Currently serving as a Supervisor at Exo – Réseau de transport métropolitain since January 2020, Thomas oversees client relations and has previously held roles such as Customer Care and Loyalty Supervisor at Labrador Source and Analyst at TELUS. With expertise in coaching, training, and evaluating customer care teams, Thomas excels in developing tools for improved efficiency and managing customer escalations. A graduate of HEC Montréal, Thomas holds certificates in business management and organizational leadership, along with vocational training in appliance repair.