Jennifer Lee

Jennifer Lee is a seasoned professional with extensive experience in customer advocacy and research. Currently serving as the Global Customer Advocacy Senior Manager at Expedia Group since October 2015, Jennifer oversees the customer experience strategy for North East Asia, achieving significant improvements in Customer Satisfaction and Operational Efficiency KPIs by over 25% within one year. Prior experience includes a role as Project Director at Ipsos, where Jennifer was the key client servicing lead for a global insurer, designing and implementing their Voice of Customer program. Additional positions held at Synovate include Senior Research Manager and Research Manager. Jennifer holds a degree in Psychology from the University of Nottingham and a Master's in Psychology from the University of York. Currently pursuing a degree in Data Analytics at General Assembly.