Pedro Velasco

Senior Manager IT CRM & CTI at Explora Journeys

Pedro Velasco has a diverse work experience spanning several organizations. In 2009, they co-founded e-bits Sàrl and served as a Co-Founder until 2011. Following this, they joined Merrill Lynch as an IT consultant from October 2010 to May 2011. In 2011, they started working at the International Air Transport Association (IATA) and held various roles, including Assistant Manager of the ITS Service Desk from May 2011 to September 2014, Salesforce Administrator from September 2014 to May 2018, Salesforce Manager from May 2018 to June 2019, and Salesforce Senior Manager from June 2019 to December 2021. Currently, they are employed at Explora Journeys as a Senior Manager of IT CRM & CTI, starting in January 2022.

Pedro Velasco's education history begins in 2005 when they enrolled at the University of Geneva. Pedro pursued a Bachelor's degree in Information Systems and Communications, completing their studies in 2008. In 2008, Pedro continued their education at the University of Lausanne - UNIL, where they pursued a Master's degree in Information Systems & Management. Pedro successfully completed their Master's program in 2010.

In 2022, Pedro attended IMD, where they participated in a Disruptive Innovation online program. This program aimed to enhance their knowledge and understanding of disruptive innovation but did not result in a specific degree or field of study.

Pedro also obtained several certifications throughout their career. In March 2015, they became a Salesforce Certified Administrator. In January 2016, they achieved the Salesforce Certified Platform App Builder certification, followed by the Salesforce Certified Sales Cloud Consultant certification in March 2016. In September 2017, Pedro obtained the Certified Scrum Master certification from Scrum Alliance and achieved three more Salesforce certifications: Salesforce Certified Advanced Administrator in October 2017, Salesforce Certified Service Cloud Consultant in September 2017, and Salesforce Certified Sales Cloud Consultant in March 2016. These certifications highlight Pedro's expertise in Salesforce-related roles and methodologies.

Overall, Pedro Velasco's education history showcases their dedication to learning and professional development in the fields of information systems and management, disruptive innovation, and Salesforce-related roles.

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