Amy Springford

Amy has spent her whole professional career in customer-centric roles and her initiatives are at the forefront in leading Exponential-e’s customer first ethos.

She was responsible for building and expanding the Exponential-e Client Relations and Service Management teams; these teams provide a conduit between Exponential-e and the customers, and play the crucial role of ensuring we are constantly focussed on meeting and exceeding customer expectations. Amy’s ITIL team also govern customer-related incidents, changes and problems, using the ITIL Framework to give us live insight into the customers’ experiences with us, and ensuring we maintain the ISO2000:1 standard.