Lisa Smith is an experienced customer service professional with a strong background in team leadership and management. Currently serving as Team Leader at Express Gifts Ltd since October 2018, Lisa oversees a team of 120 at the Bolton Customer Service Centre, focusing on enhancing customer interactions and achieving a notable NPS score of 49%. Prior experience includes a role as Team Manager at AXA, where Lisa managed diverse teams, and a lengthy tenure at RBS, beginning as a Clerical Officer in the Bereavement Services Team and advancing to Deputy Service Manager, supported by completion of the Future Leaders Programme. Lisa holds a BSc Honours degree in Genetics from the University of Liverpool.
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