Arianne A.

Arianne A. has a diverse work experience spanning over a decade. Arianne currently works as a Tier 1 Support Engineer at Extensiv, where they assist clients with managing their warehouses, orders, and inventories through phone, email, and chat. Arianne guides clients on maximizing software usage through Zoom calls and recommends workflows tailored to their business operations.

Prior to their current role, Arianne held multiple positions at ePerformax Contact Centers & BPO. As a Performance Development Coach, they provided coaching sessions to teammates, ensuring performance was addressed and SMART action plans were implemented. Arianne also supervised team members to ensure knowledgeable and courteous interactions.

Arianne also worked as a Seller Health Consultant, managing relationships with important clients and maximizing sales opportunities. As a Performance Analyst, they reviewed and audited customer interactions to improve overall quality. Additionally, they worked as a Customer Service Associate, resolving customer queries through various channels.

Arianne also gained experience as a Virtual Assistant at Frisbi and as a Technical Support Representative at Qualfon.

Overall, Arianne has developed strong skills in customer support, performance coaching, relationship management, and technical support throughout their career.

Arianne A. attended the University of San Jose-Recoletos from 2016 to 2018, where they earned a Bachelor of Arts degree in English Language and Literature, General. Additionally, they obtained several certifications, including a Six Sigma Yellow Belt from eBay, and certifications in COACH, Non-violent communication (Giraffe Communication), and T.I.E.R from ePerformax Contact Centers & BPO. The specific months and years of when they obtained these certifications are unknown.