John Lafirira II

John Lafirira II is a Senior Customer Success Manager at Extensiv, where John retains and renews over $2M+ in ARR annually across concurrent accounts. John has experience in onboarding and providing strategic customer support. John also owns a business creating macabre accessories and home decor. Prior to this, John worked as a Director of Customer Success at Jumbo, where John improved onboarding processes and implemented pricing models. John has a Bachelor's degree in Communication and Media Studies from Fitchburg State University.