Samer Dasoki

Samer Dasoki is an experienced operations management professional with a strong background in customer experience strategy and performance reporting. Currently serving as Operations Support Manager at Extensya since April 2024 and holding the position of Senior Operations Manager at Takamol Holding since February 2021, Samer has a track record of enhancing operational processes, implementing automated solutions, and improving customer satisfaction. Previous roles at Zain KSA involved notable achievements in project management and system planning, with successes in reducing call center inquiries through effective IVR solutions and enhancing customer journey strategies. Samer holds a Bachelor's degree in Finance from Al Ahliyya Amman University.