Teena Mary Kurian, CCXP, is an accomplished professional with extensive experience in change management and customer experience. Currently serving as an Assistant Manager in Change Management at EY, Teena has previously held positions such as Senior Change Management Consultant and Change Management Consultant. Prior to EY, Teena worked at Suyati Technologies as a Consultant/Business Analyst focusing on customer experience and as a Digital Transformation Consultant specializing in CX. Teena's career began at Tata Consultancy Services as a QA Test Lead with a specialization in customer experience. Academic credentials include a Postgraduate Diploma in Business Intelligence and Finance from Rajagiri Centre for Business Studies and a Bachelor of Technology in Computer Science from the Federal Institute of Science and Technology.