Mohammad Azhar Azlan

Mohammad Azhar Azlan is a Customer Service Engineer at F-Secure Corporation since November 2017, specializing in support for consumer product customers in Japanese. Responsibilities include assisting with the setup and configuration of F-Secure software, conducting log analysis to resolve customer-reported issues, and utilizing various support channels, including phone, chat, and CRM. Prior to this role, Mohammad served as a Global Support Engineer and Associate Global Support Engineer at E2open from October 2013 to November 2017, providing 2nd to 3rd level support for enterprise software, performing root cause analysis, and collaborating with a global engineering team to manage incidents across multiple customer SLAs.