Ana Carla S.

Ana Carla S. is an experienced professional in customer experience and support, currently serving as Analista de Experiência do Cliente at F360 since November 2024. Previously, Ana Carla held positions at Ramper as Analista de Suporte II and at QuintoAndar as Analista de Experiência do Cliente II, where responsibilities included addressing technical and usability issues, developing internal FAQs, and ensuring excellent customer experiences. Earlier roles at Teleperformance involved customer service in a digital banking context and supporting new employees, while an initial internship at EMEF Roberto Caetano Cimino focused on educational support for students. Ana Carla holds a degree in Licenciatura em Pedagogia from Universidade Estadual Paulista and a postgraduate specialization in Educação Inclusiva from Faculdade Metropolitana.