Muhammad Suzaril Shah bin Zakaria

Muhammad Suzaril Shah bin Zakaria is currently a Network Support Engineer at F5 since June 2024. Prior experience includes serving as an Engineer and Associate Engineer at ServiceRocket from December 2021 to June 2024, where responsibilities involved providing Level 1 support for various software solutions and developing a Skill Matrix Spreadsheet to enhance team performance. As a Technical Support Engineer at Docker, Inc. from February 2022 to June 2024, Muhammad delivered Level 1-2 support during EMEA hours and consistently achieved a customer satisfaction score exceeding 4 out of 5. Previous roles also include Information Technology Support Engineer at Ruijie Networks, Network Security and Automation Trainee at ExxonMobil, and Sales and Marketing Representative at OPPO. Muhammad holds a Master of Engineering Technology in Electrical and Electronics from Universiti Kuala Lumpur, alongside a Bachelor’s degree in Computer Engineering Technology with Honours and a Diploma in Network Security.