Chris Roundtree

Christopher Roundtree has a background in communications systems administration, contact center analysis, and customer service. Christopher has experience working with various platforms such as NICE InContact, Zoom, Heymarket SMS, and Gong.io. Christopher has demonstrated skills in configuring user profiles, roles, access permissions, IVR scripting, and resolving hardware, software, and network issues. Christopher has also led implementations of software for sales-based contact centers and mentored a team of Dialer Analysts. With a foundation in finance and management, Christopher is a well-rounded professional with a strong educational background from the Community College of Baltimore County.